FREE US SHIPPING ON ORDERS OVER $69 — MOST ORDERS ARRIVE IN 1–5 BUSINESS DAYS
We want you and your dog to be happy with what you ordered. If something isn't right, here is how returns work.
30-day return window
You have 30 days from the day your order is delivered to request a return.
Contact us first
Email support@fuzzyfiesta.com with your order number and a short note about why it is going back. We will confirm the return and email you the return address and instructions. Items sent back without a confirmed return cannot be accepted.
What we can accept
Items must be unused, in their original packaging and in resaleable condition.
What we cannot accept
For hygiene and dog safety reasons we cannot take back opened food, treats, chews or supplements, or grooming items that have been used. Gift cards and items marked final sale are not returnable. None of this affects your rights if an item arrives damaged, faulty or wrong.
Return shipping
If you simply changed your mind, you pay the cost of return shipping. We recommend a tracked service, because we can only refund a return that arrives.
Damaged, defective or incorrect items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email support@fuzzyfiesta.com within 30 days of delivery and include your order number and a photo. We will send a replacement or give you a full refund including shipping, whichever you prefer, and you will not need to send the item back.
Refunds
Once your return arrives and has been checked, we will email you to confirm. Approved refunds go back to your original payment method within 5-10 business days, depending on your bank or card issuer.
Cancelling an order
Email us as soon as possible if you want to cancel. Orders can be cancelled for a full refund until they have been sent to the warehouse for dispatch, which usually happens within a few hours of ordering. After that, the order has to be handled as a return.
Exchanges
The quickest way to get a different item is to return the one you have for a refund and place a new order.
Late or missing refunds
If more than 10 business days have passed since we confirmed your refund and it still has not arrived, check with your bank first, then email support@fuzzyfiesta.com and we will chase it for you.
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