Last updated 10 August 2026. This policy explains how and when your order gets to you. If anything looks off with your delivery, email support@fuzzyfiesta.com and we will sort it out.

Where we ship

We currently ship to addresses within the United States, including Alaska, Hawaii and APO/FPO addresses. We do not ship internationally yet.

Processing time

Orders are checked and prepared for dispatch within 1 to 3 business days, and up to 5 business days during peak periods such as major holidays. Business days are Monday to Friday, excluding US public holidays. Orders placed on a weekend or holiday start processing the next business day.

Delivery time

Once your order leaves the warehouse, delivery takes 3 to 5 business days. Most customers have their order within 4 to 8 business days of placing it, and we show the expected window on each product page before you buy. Delivery windows are estimates, not guarantees. Weather, carrier backlogs and peak periods can add time.

Shipping costs

Standard shipping is free on US orders over $49. Orders under $49 are charged a flat $4.95. The exact amount is always shown at checkout before you pay.

Where your order ships from

We work with a small number of vetted fulfilment partners who hold stock in US warehouses, which is how we keep delivery fast. Items in the same order may occasionally be dispatched separately and arrive on different days. You are never charged extra when that happens.

Tracking your order

You will get an order confirmation email straight away, and a tracking link as soon as your parcel is dispatched. Tracking can take 24 to 48 hours to show its first scan. You can also check progress any time on our Track Your Order page.

Wrong or incomplete addresses

Please double check your shipping address at checkout. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once you cover the reshipping cost, or refund the cost of the items minus the original shipping charge.

Lost, delayed or damaged parcels

If tracking has not updated for 7 business days, or your order turns up damaged, email support@fuzzyfiesta.com within 30 days of the dispatch date. Include your order number and a photo if there is damage. We will replace the item or refund you.

Taxes

Prices are shown in US dollars. Any sales tax that applies is calculated at checkout. Because we ship domestically there are no import duties to pay.

Still need help

Email support@fuzzyfiesta.com and we will reply within 1 business day.

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